Refund and Cancellation Policy

We sell access to digital reports and analytics. There are two kinds of purchase, and they are treated differently below:

• Single report unlock — a one-time purchase that opens the full report for one Instagram handle for a fixed period.
• Plan — a fixed-term purchase (for example 1, 6 or 12 months) that includes an allowance of report unlocks per month.

We do not auto-renew and we do not store a payment mandate. Every plan is a one-time payment for a fixed term. When the term ends, access stops until you choose to buy again. There is no recurring charge to cancel and no notice period.

You can stop using the service at any time. Because you are never charged again automatically, there is nothing to cancel and no cancellation fee. If you want your account closed and your data deleted, write to support@whisprlabs.io and see our Privacy Policy.

Reports are digital goods that are delivered and consumed immediately, so a purchase is generally final once the report has been opened. Within 7 days of a transaction we will refund it in the following cases:

• You were charged more than once for the same purchase, for example after retrying a payment.
• You were charged but access was never granted, and we cannot restore it.
• The report you paid for could not be produced, or was materially incomplete because of a fault on our side.
• The charge was not authorised by you and you tell us promptly.

Where a plan includes a monthly allowance, a refund request is assessed on the unused part of the allowance. Report unlocks that have already been opened are not refundable, because the data has been delivered. Opening a creator you have already unlocked during the same period does not use another unlock.

We do not refund because a report contained less data than you hoped for where that reflects what is publicly available for that account. Coverage varies by creator, and every report states what it was able to measure.

Email billing@whisprlabs.io within 7 days of the transaction with the registered email address on the account, the invoice number, and what went wrong. Invoice numbers are shown under Billing in your dashboard.

• We acknowledge every request within 2 working days.
• Approved refunds are sent back to the original payment method within 7 working days of approval.
• Your bank or card issuer may take a further 5–10 working days to post the credit. That part is outside our control.
• Refunds are always returned to the original payment method. We cannot redirect a refund to a different card, account or person.

Refunds are issued in Indian Rupees for the amount charged. Any GST charged is refunded along with the amount, and a credit note is issued against the original invoice.

If money left your account but access was not granted, do not pay again. Payments that are captured by the gateway but not yet reflected on your account are reconciled automatically, and access is granted once that completes. If it is still unresolved after 24 hours, contact billing@whisprlabs.io and we will either grant access or refund the charge in full.

If a payment fails at the gateway, no amount is captured. Any amount your bank shows as held is released by the bank, typically within 5–7 working days.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a chargeback. Where a chargeback is raised, we will respond to the issuer with the transaction record, invoice and access logs. Access purchased with a disputed payment may be suspended while the dispute is open.

Prices shown on the site are in Indian Rupees and are exclusive of GST. Applicable GST is added at checkout and is itemised separately on your invoice, so the amount you authorise in the payment window is always the full amount charged.

Billing and refunds: billing@whisprlabs.io.

whispr Labs
13 Gaytri Vihar, Amar Vihar, Dayalbagh, Agra, Uttar Pradesh 282005
+91 87911 89792
Monday to Friday, 10:00–18:00 IST

More ways to reach us are on our Contact page.